Disclosure Statements, Complaints and Privacy
Swift Mortgages Ltd is member of New Zealand Financial Services Group (NZFSG)
The team at SWIFT operate as an Authorised Body of a Financial Advice Provider under the current license issued by the Financial Markets Authority in the name of NZ Financial Services Group Limited (FSP286965)
Disclosure Statements
Disclosure Statement Swift Mortgages Ltd (Mohammed Izaz Hussein)
Disclosure Statement Freedom Mortgages 2019 Limited (Ranjana Singh)
Disclosure Statement Brooklyn Financial Services (Shahvir Irani)
Disclosure Statement Swift Mortgages Ltd - Vinendra Prakash
Disclosure Statement Swift Mortgages Ltd (Amol Prakash)
Disclosure Statement Swift Mortgages Ltd (Shweta Karne)
Privacy Policy
We will collect personal information by our Privacy Policy. We regard client confidentiality as of paramount importance. We will not disclose any confidential information obtained from or about you to any other person, except by our Privacy Policy.
Privacy Policy – Ranjana Singh
Privacy Policy – Shahvir Irani
Complaints Handling Process
If you have a complaint about the financial advice or service we provided you, we would ask that you discuss it with us first.
Please refer to the Adviser's disclosure statement for contact details of our internal complaints service.
Please set out the nature of your complaint and the resolution you are seeking. We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and will work with you to resolve your complaint. We may want to meet with you to better understand your issues. We will provide an answer to you within 7 working days of receiving your complaint.
If we cannot agree on a resolution, you can refer your complaint to our external dispute resolution service. This service is independent, will cost you nothing and will assist us in resolving things with you.
Details of this service are:
FSCL – Financial Services Complaints Ltd
Email: compliants@fscl.org.nz
Phone: 0800 347 257 | 04 472 3725
Quick links
Auckland: 1/34 Cavendish Drive, Manukau City Centre, Auckland 2104
Dunedin: 8 Manor Place, Central Dunedin, Dunedin 9016
Christchurch: 2 Joy Place, Rolleston, Christchurch 7614
